Senior Software Engineer – Customer Support
Icertis · Senior
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{}Description
Software Engineer – Customer Support (Level 3) for UK government customers, hybrid in Central London, delivering technical solutions and on‑call support.
Roles & responsibilities
["Understand the product in depth and how it’s used by the customer to achieve business outcomes.", "Analyze complex issues and deliver technical code-level solutions", "Collaborate with development teams to track bugs and suggest improvements", "Provide technical support during go-live phases, including:- Workflow updates", "User interface changes", "Report creation", "Database scripting", "Integration configuration", "Respond to enhancement requests based on customer use cases", "Create and maintain knowledge base articles for both internal and external audiences", "Deliver hotfixes, patches, and upgrade support", "Follow and improve CRM processes to manage customer requests efficiently", "Participate in an on-call rotation to support critical customer needs"]
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