QA
Persistent Systems · CXCI_DU
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["Unified Communications & Telecom - AWS Connect""QA Standards and Processes"]Technology stack
{}Description
"Job Description ? Senior QA Engineer (AWS Connect) Location India (Offshore) Experience 8+ Years Overall QA Experience, including 3+ Years of Amazon Connect Testing Experience Role Summary Lead quality assurance initiatives across Amazon Connect implementations, contact centre transformations, conversational AI solutions and enterprise integrations. Key Responsibilities Define test strategy; perform Amazon Connect functional, integration, API, automation, regression and UAT testing; validate contact flows, routing profiles, queues, agent workspace, recordings, callbacks and omnichannel journeys; test Amazon Lex IVA solutions and Voice-to-Voice translation capabilities; perform integration testing with ServiceNow, SSO and REST APIs; develop automation frameworks; manage defects and release quality. Mandatory Technical Skills Amazon Connect, Contact Flows, Routing Profiles, Contact Lens, AWS Lambda, Lex, Transcribe, Translate, Polly, API Gateway, CloudWatch, IAM, S3, Selenium, Playwright, Cypress, REST Assured, Postman, JIRA. Preferred Skills Contact Centre Domain, AI/Voice Bot Testing, Omnichannel CX Testing, Telecom Routing Validation, AWS Cloud Testing. Certifications ISTQB, AWS Cloud Practitioner, AWS Solutions Architect Associate, Agile/Scrum Certifications. Soft Skills Strong analytical thinking, stakeholder communication, customer-facing consulting experience, offshore ownership mindset. Employment Type Full-Time | Offshore Delivery Centre (India) | Overlap with Sydney business hours."
Requirements
["Unified Communications & Telecom - AWS Connect", "QA Standards and Processes"]
Roles & responsibilities
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