Support Engineer
Persistent Systems · Cloud DU04_QAD
Apply ↗Skills
["AWS""Linux"]Technology stack
{}Description
About Persistent We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026. About Position: We are seeking a highly skilled Senior System Administrator with 5-8 years of experience in Linux and/or Windows system administration, cloud operations, and production support. This role is responsible for ensuring the stability, availability, security, and performance of mission-critical infrastructure and business applications operating in a 24?7 support environment. Role: Senior System Administrator Location: Pune Experience: 5 to 8 Years Job Type: Full-Time Employment What You'll Do: Provide 24?7 operational support through rotational shifts, on-call coverage, and after-hours support. Manage and resolve L2/L3 infrastructure and system-related incidents within defined SLA targets. Lead technical troubleshooting and resolution activities during Sev-1 and Sev-2 incidents. Participate in Major Incident Management (MIM) bridges and drive service restoration efforts. Perform detailed Root Cause Analysis (RCA) and implement preventive and corrective actions. Drive Problem Management activities to identify recurring issues and improve service reliability. Execute Change Management activities in accordance with ITIL processes and organizational standards. Monitor infrastructure health, system performance, service availability, and capacity utilization. Support AWS-based workloads including EC2, S3, VPC, IAM, CloudWatch, and related cloud services. Perform operating system administration, maintenance, patching, upgrades, and system hardening activities. Collaborate with Application, Network, Database, Cloud, and Security teams to resolve complex technical issues. Support disaster recovery testing, business continuity initiatives, and infrastructure resilience programs. Create, maintain, and continuously improve SOPs, runbooks, knowledge articles, and operational documentation. Conduct proactive monitoring and implement corrective actions to minimize service disruptions. Identify automation opportunities and drive operational efficiency improvements. Ensure compliance with organizational security, governance, and operational standards. Participate in maintenance activities, planned outages, and production release support. Expertise You'll Bring: 5-8 years of experience in System Administration, Infrastructure Operations, or Production Support environments. Strong hands-on expertise in Linux and/or Windows Server Administration. Proven experience supporting mission-critical systems in a 24?7 operations environment. Solid experience managing and supporting AWS cloud infrastructure and services. Hands-on knowledge of EC2, S3, VPC, IAM, CloudWatch, and AWS operational best practices. Strong understanding of incident management, problem management, and change management processes. Practical experience working with ITSM tools and ITIL-based service management frameworks. Experience handling major incidents, escalation management, and service restoration activities. Strong troubleshooting and analytical skills across operating systems, infrastructure, cloud platforms, and production environments. Experience performing Root Cause Analysis (RCA) and implementing long-term solutions. Ability to create and maintain operational documentation, SOPs, runbooks, and knowledge repositories. Knowledge of infrastructure monitoring, alert management, performance optimization, and capacity planning. Familiarity with system patching, maintenance, security hardening, and compliance activities. Understanding of disaster recovery, backup, and business continuity processes. Exposure to scripting and automation for operational efficiency improvements. Strong communication and stakeholder management skills. Ability to work independently and effectively within cross-functional teams. Experience working in fast-paced, high-availability enterprise environments. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Values-Driven, People-Centric & Inclusive Work Environment: Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment Let?s unleash your full potential at Persistent - persistent.com/careers ?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?
Requirements
["AWS", "Linux"]
Roles & responsibilities
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