Support Engineer
Persistent Systems · Cloud DU04_QAD
Apply ↗Skills
["Incident Handling""Database"]Technology stack
{}Description
About Persistent We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognised across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping market leaders transform their industries. About Position: We are seeking an experienced Release Management Engineer / Analyst to support and execute software release and deployment activities across enterprise and cloud environments. The ideal candidate will be responsible for coordinating release schedules, managing deployment activities, ensuring adherence to change management processes, and minimizing risks during production releases. This role requires strong collaboration with Development, QA, Infrastructure, and CloudOps teams to ensure successful and seamless software delivery. Role: Release Management Engineer Location: Pune Experience: 5 to 8 Years Job Type: Full Time Employment What You'll Do: Support release planning, scheduling, and deployment activities across multiple environments. Coordinate with Development, QA, Infrastructure, and CloudOps teams to ensure release readiness. Execute software releases following established SDLC, Release Management, and ITIL processes. Manage release calendars and deployment schedules. Ensure all release prerequisites are completed before deployment activities. Perform pre-release validation checks and deployment readiness assessments. Prepare rollback plans and contingency procedures for production releases. Validate release packages, deployment artifacts, and version controls. Maintain release documentation, deployment records, audit logs, and governance reports. Ensure compliance with change management and release governance standards. Monitor release execution and deployment activities. Identify and troubleshoot release-related issues during deployments. Support production incident management during release windows. Collaborate with technical teams to resolve deployment challenges and minimize business impact. Escalate critical issues appropriately and ensure timely resolution. Support CI/CD pipelines and deployment automation initiatives. Assist in implementing process improvements to enhance release efficiency and reliability. Participate in automation efforts for release validation and deployment processes. Ensure consistent deployment practices across environments. Work closely with project teams, business stakeholders, developers, testers, and operations teams. Communicate release schedules, risks, deployment status, and outcomes. Participate in change advisory board (CAB) discussions and release reviews. Provide regular updates on release progress and deployment readiness. Expertise You'll Bring: 5-8 years of experience in Release Management, Deployment Management, Production Support, or Application Operations. Strong understanding of Software Development Life Cycle (SDLC). Hands-on experience managing application releases across multiple environments. Knowledge of release planning, deployment scheduling, and change management practices. Experience supporting enterprise application deployments and upgrades. Experience supporting enterprise applications and business-critical systems. Knowledge of Progress 4GL environments and application deployments. Experience with Progress 4GL Database YAB QAD Applications Understanding of enterprise application architecture and deployment models. Experience with version control systems such as Git SVN Exposure to CI/CD tools and automated deployment pipelines. Understanding of release automation and DevOps practices. Familiarity with build and deployment workflows. Working knowledge of Linux/Unix environments. Understanding of cloud platforms such as AWS Microsoft Azure Google Cloud Platform (GCP) Experience supporting cloud-based and hybrid application deployments. Basic understanding of infrastructure and environment management Familiarity with Change Management Release Management Incident Management Problem Management Experience working within ITIL-driven operational environments. Understanding of release governance, audit requirements, and compliance standards. Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. ITIL Foundation certification preferred. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalisation for self, spouse, two children, and parents Values-Driven, People-Centric & Inclusive Work Environment: Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. Let?s unleash your full potential at Persistent - persistent.com/careers ?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?
Requirements
["Incident Handling", "Database"]
Roles & responsibilities
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